Kam kept my wife and I in the loop during the loan process, which took a long time as we got our pre-approval and lock-in for 6 months. We used that period as part of our process of selling our home in CA and moving to WA state -- from where we looked locally for our new home, and finally found it ! Kam worked well with our local WA state RE broker and the title company. Everything worked out in the end as Kam had projected and she worked on our behalf over a few kinks and items she secured for us from the lender. No loan process is easy these days, and Kam smoothed it for us, particularly considering we had a few fairly special circumstances on our journey from sellers to buyers. Kam is very accessible and personable. Thanks Kam !